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Humana Medicare Supplements, Medicare Advantage and PDP Plans
:: 2012 Recertification
:: Humana Telephone Application Process
:: Medicare Supplement Plan Materials
:: 2012 Medicare Advantage Application & Plan Materials
:: 2012 Medicare Part D PDP Application & Plan Materials
offering Medicare supplements, private fee for service and prescription drug products.
2012 Recertification
2012 Recertification - Important Dates & links
Agents have to do the Humana recertification by Friday, September 16, 2011.
All current certifications expire on September 30, 2011. Recertification must be completed in order to be eligible to offer
and enroll on any Medicare products with a 2012 effective date and to continue to enroll 2011 effective dates after September 30, 2011.
In addition, recertification is required on an annual basis in order to receive commissions on any new or previously enrolled Medicare product.
Recertification is only for agents who are currently certified to offer Humana 2011 Medicare products. Agents who are not currently
certified for Medicare Advantage may become certified by attending a Medicare Advantage classroom session. First time PDP certification can be
completed on-line without classroom training. Federal law requires that you must be certified to offer any Medicare plan.
Training and Testing
All training material and recertification is available through the Humana agent portal and complies with federal requirements for all agents
who market Medicare plans. The material is very comprehensive and represents a combination of standardized training developed by America’s
Health Insurance Plans (AHIP) and CMS, as well as material developed by Humana. You are strongly advised to take the time to study the material
thoroughly before taking the tests.
Humana Recertification Schedule
- July 19th — Launch English versions of MAPD recertification
- July 19th — Launch English version of PDP only certification
- August 15th — (subject to change) – Launch Spanish versions
- September 16th — Recertification must be completed – recertification site closes
- September 30th — Sales privileges terminate for agents who did not recertify.
AHIP Training & Testing
Similar to last year, Humana is partnering with AHIP in providing training and testing. AHIP works closely with CMS in developing the material
and they are highly regarded in the industry. The AHIP certification must be taken in order to represent MA or PDP products.
The training has been designed to strengthen an agent’s knowledge and to better equip them to:
- help potential members to understand the basics of the Medicare program plans and benefits
- help potential members learn about the different types of Medicare Advantage and Part D prescription drug plans, eligibility, and how to get covered services
- comply with marketing and enrollment requirements under the Medicare Advantage and Part D programs
The AHIP training and testing can be accessed through the Humana Agent Portal. You will be required by AHIP to re-register with them this year even
if you registered last year. There are 5 AHIP modules but you will only be required to open and read module 4 & 5 since you are recertifying.
However, you will be tested on all 5 modules so we strongly recommend reviewing all modules prior to testing.
You will have 3 attempts to pass the AHIP test with a minimum passing score of 90%.
Reimbursement
There is a discounted charge of $100 for AHIP training and testing through the Humana site. We value your partnership and will reimburse your testing fee under the following circumstances:
- you took the courses through the Humana agent portal, and
- you have successfully enrolled five (5) MA OR twenty-five (25) PDP January 2012 members - members must be accreted with CMS by March 11, 2012.
After completing the AHIP testing successfully you will have the option to purchase CE credits.
IMPORTANT: After printing your transcript certificate, don’t forget to "click" the
"send my exam completion to Humana" button at the bottom of the page. If you have taken the AHIP testing through another carrier’s site,
access AHIP again through the Humana agent portal and send the exam to Humana.
After completing the AHIP portion of testing and sending the transcript to Humana, you will continue on to complete the Humana portion of recertification.
Humana Training & Testing
Similar to previous years, there will be several modules to complete on-line. You must take the AHIP recertification courses prior to beginning
the Humana modules. Humana modules will include:
- Code of Ethics
- Medicare Fraud, Waste & Abuse Prevention
- Safeguarding Protected Information (PI)
- Humana Product information
A Spanish version of recertification will be available August 16, 2011.
La version en Español de AHIP 2012 estará disponible el 16 de August de 2011.
You will have 3 attempts to pass the Humana test with a minimum passing score of 85%. Upon successful completion of the Humana test,
return to "My Current Exams" to print your certificate of completion.
The job aids below will assist you in accessing and navigating the Humana Training & Testing through the agent portal as well as the AHIP site.
JOB AID: How to Access Humana Recertification Training (AP-094)
JOB AID: How to Report your AHIP Transcript to Humana (AP-101b)
Remember to access this document on-line, you must log on to the agent portal, click here to Sign On Agent Portal , then come back to this page and click on the words: Recertification 2012 – Begins July 19th (AP-194)
Once you are in the MarketPOINT Library, you can save documents to your personal computer or access them on-line 24-hours a day.
Thank you for your continued support and participation in Humana MarketPOINT’s Delegated Agent Program. If you have questions, contact your dedicated Agent Support Team.
AGENT SUPPORT
(800) 309-3163
agentsupport@humana.com
Monday – Friday 8:00 - 9:00 EST
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